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Help Desk Certification


Help Desk Certification gives help desk professionals advanced skills for providing excellent support and customer care, as well as an established and highly marketable skill set that will be valued by management in performance and salary evaluation.  Becoming a Help Desk Certification Professional also provides a career boost, heightening your confidence and motivation.  And, customers, peers, and management will respect your credentials.


In Help Desk Certification training seminar, you will learn innovative methodologies for effective call handling and problem resolution, as well as the fundamentals of help desk structure and procedures.  The class incorporates role playing exercises and significant group interaction with dynamic instruction, enhancing problem-solving skills and improving customer care.


Help Desk Certification provided by many institutions is based on internationally recognized open standards developed by committees of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. Their open standards committee members who helped develop the standards included representatives from a wide variety of leading organizations including Interim Technology, Executrain, NEXRAD, Pikes Peak Community College, IHS Support Solutions, Help Desk Solutions, Inc., KLM Royal Dutch Airlines, Bank of America, TRG, Entex Information Services, Inc., Hyrax, TriPole Corporation, Goldstein & Taylor, User Support Consulting, Branson & Associates, Service Management International, MCI Worldcom, and Help Desk Institute.


Typically, once the Help Desk Certification course is completed, you have four weeks to take your Help Desk Certification exam.  The Help desk Certification consists of two parts: class attendance and a certification exam. The exam covers the help desk practices and processes presented in class and are available on the Web.  Students are given 2-1/2 hours to complete the exam and must achieve 90% accuracy or better to obtain certification.  Should you fail to achieve passing marks; an instructor will review your exams with you and help you plan for success on your next attempt.

Ready to buy? Order the Help Desk Toolkit today

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