Help Desk Software Reviews
No doubt Help Desk Software Reviews is very tough task, because they all differ in different parameters like cost, usability, functions, availability, dependability and much more. The list of Help Desk Software Reviews and comparison can go beyond number of pages. The key component of any support mechanism in Help Desk Software Reviews is knowledge. The way this knowledge is gained and presented is the job of the software. The choice of the software is then of paramount importance to any service provider.
Help Desk Software Reviews is of course a daunting task, here not only the product but company name matters a lot. For example Abacus Systems Pty Ltd is a privately held software company founded in 1990. They are dedicated to developing smart and affordable software solutions that allows organizations to deliver the highest level of service and support to their customers. This company is a leading provider of business and software development management applications, and it offers many services and products. Let’s do Help Desk Software Reviews for this company:
Aegis Help Desk: Aegis Help Desk is their flagship product. It is a fully featured Help Desk, Client and Asset Management system – all integrated to power your call center. It will help you provide the type of service your customers expect. A First Class Service!
Aegis Defect Tracking: Aegis Defect Tracking is a complete incident and response tracking system. It is suitable for any company that needs to track problems, client requests or enhancements. Use it to ensure that defects are out and increase the quality of your products. Deliver Quality Not Defects!
Aegis Client Management: Aegis Client Management is a client relationship management system. Store and share all your customer and sales information in one central location. Never lose a contact detail or opportunity again. Turn Opportunities Into Sales!
Web Front End: Use the web front end to provide your external clients with a self-help facility and reduce support calls and cost. Give your clients the ability to log and view their own calls, search the knowledge base and view FAQs via the web without them calling your support center.
Found it comprehensive, inconceivable and mind-boggling?
The biggest drawback with Help Desk Software Reviews is that there is not one product to suit all. Companies range in size, what they do, what they make and what services they provide. The most important development, the integration of a web interface component has enabled both technicians and end users to communicate more easily, speeding up the entire process. Many software packages are now 100% web based or at least have some type of web interface. Indeed many customers now expect some degree of self help and find a support service on the web to be both effective and convenient. In the subsequent paragraphs you will get a simple Help Desk Software Reviews of many helpdesk software available in the market. In no way this list is complete but just to give you an idea about the Help Desk Software Reviews.
|
Title |
100%
Web |
Hosting | Client
Access |
Users |
Clients |
Cost |
|
| Local | ASP | ||||||
| AboutMelvin | yes | yes | no | yes | 100 | See Site | $699/mo |
| Aegis Help Desk | no | yes | no | no | 5 | 5 | $399.00 |
| AnswerDesk | no | yes | no | yes | ∞ | ∞ | $4250.00 |
| Athos Pro | no | yes | no | no | 1 | ∞ | $550.00 |
| beCyber Software | yes | yes | yes | no | See Site | See Site | See Site |
| BigWebDesk | yes | no | yes | yes | 50 | 50 | $1550/year |
| BridgeTrak | yes | yes | no | yes | 5 | 5 | $995.00 |
| c.Support for Microsoft Exchange | yes | yes | no | yes | 5 | 1000 | $15975.00 |
| Close Support 2.6 | no | yes | no | no | ∞ | ∞ | $499.00 |
| cs-Live Helpdesk | yes | yes | no | yes | ∞ | 1 | See Site |
| Cyborg Helpdesk | yes | yes | no | yes | 3 | ∞ | $7500.00 |
| District HelpDesk | yes | yes | yes | yes | ∞ | ∞ | $700 + |
| EasyAccessHelpDesk | no | yes | no | yes | ∞ | ∞ | $5999.00 |
| Enterprise Support | yes | yes | no | yes | 10 | 10 | $500.00 |
| Exchange Help Desk | no | yes | no | yes | 100 | 250 | $295.00 |
| ExDesk | yes | no | yes | yes | ∞ | ∞ | $50/admin/mo |
| e-zHelpdesk | yes | yes | no | yes | ∞ | ∞ | $3500.00 |
| FM Easy | yes | yes | no | yes | See Site | See Site | See Site |
| FootPrints | yes | yes | no | yes | ∞ | ∞ | $4990.00 |
| Fused Solutions | yes | yes | no | yes | 1 | ∞ | $1200.00 |
| Heat | yes | yes | no | yes | See Site | See Site | See Site |
| Help + | no | yes | no | no | 5 | ∞ | $1400.00 |
| Help Desk Organizer | yes | yes | no | yes | ∞ | ∞ | $495.00 |
| Helpan HelpDesk | yes | yes | yes | yes | ∞ | ∞ | $145.00 |
| HelpDesk Expert | yes | yes | no | yes | 1 | ∞ | $2500.00 |
| HelpMaster Pro | no | yes | no | yes | See Site | See Site | See Site |
| HelpTiger Help Desk | yes | no | yes | yes | 25 | 1000 | $700/mo |
| Hosted Help Desk | yes | no | yes | yes | 5 | ∞ | $2125/year |
| Hosted I-Care | yes | no | yes | yes | 10 | 50 | $7500/mo |
| Incident Monitor | no | yes | no | yes | 3 | ∞ | $3669.00 |
| InfraActive | yes | no | yes | yes | See Site | See Site | See Site |
| InstantService | yes | no | yes | yes | See Site | See Site | See Site |
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