From time to time, customers will seek clarification or specific information about something to do with your organization, product, or service, interactions with service desk… Read More »IT Service Desk: How did you communicate bad news to your staff?
The Art of Service
All help desk personnel need excellent problem-solving, communication and interpersonal skills. Along with patience, a customer-friendly attitude and the ability to work in a team… Read More »Service Desk: What are the various roles of help desk and installation technicians?
Numerous systems are nowadays available which cover all sectors of geospatial data handling, certain mapping and geospatial data management software is prohibitively expensive, but some… Read More »GISP: What open source GIS software is available?
Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues, akin systems are now the backbone of many help desk operations… Read More »SCCM: What is your current Knowledge Management tool for the Help Desk?
Mail service providers have long ago learned that getting caught being hacked is very bad for business, the primary objective for instituting a data governance… Read More »IT Service Desk: What did you do to correct or mitigate the impact of the bad decision?