Service desk software allows businesses to automate and streamline the process of dealing with large volumes of customer queries, documenting feature needs and requirements is… Read More »Service Desk: What is so great about a help desk?
The Art of Service
An IT service desk serves as a single integrated focal point, supporting the increasingly diverse range of technologies and platforms, and also matching the level… Read More »IT Service Desk: What is your history with employee interns/employees?
While data level access, controls access to specific records in each of the apps (leads, contacts, cases, etc), collaboration security is a similar concept and… Read More »CRM Systems: What security is provided to ensure the protection of data?
Individual Development Plan: Does your help desk staff have individual training plans for development?
Understanding akin milestones will help you know what kinds of learning experiences to plan in your organization, leadership development is a systematic approach to expanding… Read More »Individual Development Plan: Does your help desk staff have individual training plans for development?
In a situation in which there are one or more management organizations, separate entities are typically set up to receive the management fee and the… Read More »VMware Workspace ONE: Is there a requirement for mobile device management?