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HelpDeskJokes

Help Desk Jokes   Frankly speaking Help Desk Jokes are really funny. Most of the times customers having problems and asking solutions for them create very humorous situation. The IT Help Desk is a single point of contact for all of your technology-related problems and it provides platform to answer much of your questions. Common…

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HelpDeskTools

Every organisation uses tools to support the IT organisations in delivering the services and performing the processes. The type of tool you need, is fully dependent on what you want to get out of it.   For small organisations, the tool can be an Excel Spreadsheet. This can be more than sufficient. For larger organisations,…

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KeyPerformanceindicators

To judge process performance, clearly defined objectives with measurable targets – often referred to as Key Performance Indicators (KPIs) – should be set. The following metrics are examples for the effectiveness and efficiency of the Incident Management process: –          Total numbers of Incidents –          Mean elapsed time to achieve Incident resolution or circumvention, broken down by impact…

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AdvantagesOfAHelpDesk

The Help Desk Toolkit – Second Edition The Art of Service store.theartofservice.com/the-help–desk–toolkit-second-edition.html Meet the new face of sensational customer service! Faster and easier than ever, this revised edition is trusted worldwide by over 5000 IT professionals. Advantages Of A Help Desk   If you have never outsourced your help desk service, you might not be aware of…

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BupersAccessHelpdesk

Bupers Access Helpdesk   Over the years, SPAWAR Systems Center, Norfolk Office has developed and distributed the Bupers Access Helpdesk in the form of BUPERS CD-ROM.   By distributing a quarterly CD-ROM consisting of so many BUPERS publications and instructions, the Bureau of Personnel continues to do their part in working towards the Navy’s goal to become a paperless Navy.   In…