IT Service Desk incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
The Art of Service
Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common… Read More »IT Service Desk: What are the current SLAs for the service desk?
To rank the software, free pricing options, online user reviews, and personal experience with the tools, you equip change agents with cloud software, services, expertise,… Read More »Software Versioning: What is the current help desk service management tool and version?
However, little work has been done to determine the feasibility of akin concepts, after a need is defined, feasibility studies should be conducted to evaluate… Read More »Feasibility study: Has the feasibility of evolving the system also been predetermined?
Project Portfolio Management presents best practices for determining portfolio maturity, setting short-term priorities, improving portfolio management processes, and tracking progress, proper risk management implies control… Read More »Project Portfolio Management: What are your current project and portfolio management processes?