That there is a commitment to continually improving the QMS, and the quality objectives are consistent with the quality policy, work quality is a common… Read More »Quality engineering: How will you look at the application and know whether it is high quality?
The Art of Service
IT Service Desk: Why are opportunities so key to getting the most from your IT-business relationship?
Good auto service work starts with a relationship between the advisor and the customer, and that cannot be obtained when the customer sees a new… Read More »IT Service Desk: Why are opportunities so key to getting the most from your IT-business relationship?
Jobs that require knowledge of assembly will include systems programming and hardware development, you may know that a control system is used to managing and… Read More »CRM Systems: What programming languages will be considered most important?
If you provide access to good web-based self-service, and encourage your customers to make use of it, you reduce the need for service desk agents… Read More »Service Desk: What integrations are available for project management and help desk solutions?
customer engineer: Why does the customer have a different number from the IT support staff for a given incident?
The way enterprise technology and software organizations need to approach marketing themselves is evolving and it is imperative to leverage tactics that will produce real… Read More »customer engineer: Why does the customer have a different number from the IT support staff for a given incident?