Help Desk 360 by Dosunmu Olugbenga



TO put-raise YOUR OWN support DESK

IN equitable 24 HOURS


Dosunmu Olugbenga


What is the support desk?

The Help-Desk is a split-part-company item of close-interaction between the users/ customers and the inspection-and-repair provider.

Why do you urgently-request a support desk?

You do not wellbeing customer trueness equitable because you furnish an exceptional service; clients do group-of-people-who-work-together with you again and again because you have managed to customize your service.

Service customization is achieved by noting all customer close-interaction points within the organization and getting a provide-with-food side-that-goes-last-or-is-not-normally-seen from this item to perceive-by-sight how inspection-and-repair can be improved and customized for each customer. Now we have two types of customers; the internal customer (staff, group-of-people-who-work-together partners) and the external customers (buyers).

The external customer shall create apply of the phone most of the measure-the-time-or-duration-of-an-event as the close-interaction intermediate-state and some of the measure-the-time-or-duration-of-an-event might make-up-one’s-mind to give-money-in-exchange-for-goods-or-services you a visit, therefore your group-of-people-who-work-together construction is also a close-interaction point. Most importantly after the customer has made a contact, personnel urgently-request to body-of-work together as a cooperative-unit to furnish the required inspection-and-repair at the shortest potentiality time. Hence, the urgently-request for the support desk.

If you are an organization of more than two hundred personnel strength, distributed all around. You must apply the Help-Desk to logarithm incidents, and quickly narrow-body-of-canal incidents to the correct department and personnel for immediate resolution. If not, you shall always be putting out explosion (problems). Also incidents (customer complaints) shall ache neglects and protracted delays.

This nonfictional-prose-forming-an-independent-part-of-a-publication has been deliberately written to be precise, having-little-length and without technical jargons to march-in-protest you the types of Help-Desk available, and how to own the best type with minimal effort, for free, at the shortest potentiality time.

Now, let’s go.


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The author has explained these concepts to the best of his knowledge and ability and cannot and shall not warrantee that you shall gain-with-effort any specific results. Individual results are based on your ability to correctly comprehend and apply this information.

Help Desk configuration.

The Help-Desk can be physically-separated-into-pieces down into the following components;

i) Event management

ii) event management

iii) question management

a) Event

An event is defined as an occurrence or a deflection that might forceful-strong-effect a inspection-and-repair delivery. Examples of events are; alerts, warnings, and information.

a (i) Event Management

A procedure that monitors all events that occur. Detects and escalates instance-that-does-not-conform-to-a-rule conditions to let for an un-interrupted inspection-and-repair supply.

b) Incident

Any event which disrupts a inspection-and-repair is called an incident. It is often communicated through the support desk.

b (i) event Management

The destination of event orientation is to restore inspection-and-repair run as quickly as potentiality after an event has occurred. The lower-limit down measure-the-time-or-duration-of-an-event is often determined by the inspection-and-repair trivial-lie accord limit. All incidents are the responsibility of the support desk.

b (ii) event Model

Incident fashion-model depicts organized steps and procedures to be taken in handling a conforming-to-a-standard-of-measurement and a non conforming-to-a-standard-of-measurement event in the correct sequence.

Incident fashion-model run chart.

c) Problem

A question is the unknown explanation-of-the-cause of an event or a unstable-situation state-of-affairs where an event has degenerated into a crisis, owed to disregard or be-without of prompt detection.

(i) question Management

This is a procedure that manages the life periodically-repeated-sequence of all problems.

(ii) nonsubjective of question Management

i) To keep-from-happening event re-occurrence.

ii) To secure solutions are obtainable for event management.

iii) event reduction.

iv) Rapid event resolution.

Our all-encompassing nonsubjective is to avoid problems. Therefore this nonfictional-prose-forming-an-independent-part-of-a-publication shall focus more on Help-Desk conceive types, the best one for us and how to acquire it.

Help Desk conceive types.

The social-occasion of Help-Desk is rapid refurbishment of inspection-and-repair after an event has occurred, with lower-limit forceful-strong-effect to the inspection-and-repair and group-of-people-who-work-together through information-storage-device and prompt orientation of incidents.

There are basically three Help-Desk conceive types;

i) Local Help-Desk design.

ii) in-or-near-a-center Help-Desk design.

iii) Virtual Help-Desk design.

We cause-to-start by analyzing each one of the conceive types.

i) Local Help-Desk design

Creation of identical support desks in all group-of-people-who-work-together locations to handle all cases of incidents. It is characterized with more personnel involvement, greater-than-normal-in-degree-or-intensity-or-amount cost of implementation and repetitive processes in all the inspection-and-repair desks. These characteristics may be the bane of this conceive type.

Local Help-Desk conceive model

ii) in-or-near-a-center Help-Desk design

Creation of a centralized Help-Desk for users in all group-of-people-who-work-together locations. All users score the building-dedicated-to-a-particular-activity and insistency tends to put-raise up at the centre. This conceive is best for an surroundings with being-at-small-elevation event rates. The model-of-excellence-or-perfection group-of-people-who-work-together environment; equitable favor the model-of-excellence-or-perfection gas, which does not exist.

Here replicate of task is eliminated. Help-Desk personnel acts more intelligently. Resources are fully optimized and operational costs are kept to the minimum.

Central Help-Desk conceive model

iii) Virtual Help-Desk design

A web based Help-Desk methodology, with the fastest event decision-to-do-something rate. Based on web technology. Everybody is involved, develops the disembodied-spirit of cooperative-unit body-of-work amongst staff. The only requisite is internet connectivity and workstations.


a) Higher personnel productivity.

b) No pressure, no watercraft necks, incidents are immediately channeled to the correct specialists for resolution.

c) having-every-necessary-part event orientation and control.

d) Improved state-of-connectedness-between-people between the support department and the users.

e) logarithm of incidents, decision-to-do-something tracking and orientation information.

f) obtainable twenty four hours, seven days a week.


Internet connectivity, workstations, virtual Help-Desk software, which you can acquire for gratis at; by registering your company, group or organization for free.


In conclusion, we have two types of customers; the internal and the external, the external customer is more important. To keep-up the external customer loyalty, we urgently-request to personalize our service. In edict to do this, everybody must be involved in customer service; to gain-with-effort this all personnel must body-of-work together as a cooperative-unit in the decision-to-do-something of customers’ complaints in the shortest potentiality measure-the-time-or-duration-of-an-event period.

This creates a firm urgently-request for the inspection-and-repair desk, to be utilized by the internal customers (staff team). This shall enable cooperative-unit work, suitable channeling of incidents for quick feedbacks and resolutions.

We examined three types of Help-Desk conceive to arrive at the virtual Help-Desk as the most appropriate Help-Desk tool. Now you have been empowered!


I commend you immediately status what we have shared here to apply and get-go making that gain from replicate sales. You can also join the winning cooperative-unit today, it is a alternative to be made.

Thank you for reading this having-little-length nonfictional-prose-forming-an-independent-part-of-a-publication and for moving forward. I would definitely favor to perceive-sound from you.