helpdesk

Help desk definition:  

In business, a help desk is a place that a consumer can call to get help with a problem. Help desks can range from one person answering a phone in smaller companies to, in larger companies, a group of topic experts using software to help track and analyze the problem.  Help desk software is most commonly used in a call center.

The newest help desk software is internet based, and can help improve call center productivity drastically.

 

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