The Help Desk Application Solution
A Help Desk Application provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practice methodologies, Help Desk Applications automate support processes including the ability to submit, monitor, and manage help desk cases, change requests, and asset inventory records.

Help Desk Applications can also indicate which business services are impacted by a given incident or problem, letting you determine priorities based on business context. With this high level of automation and control, Help Desk Applications provide comprehensive support services that boost your staff’s productivity and effectiveness to drive operational improvements across the organization.


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