Help Desk Institute


Help Desk Institute is an organization aimed at serving the help desk industry and support professionals with certification, training and information about trends and tools. Along with Help Desk and Call Center Certification training, Help Desk Institute also offers professional development seminars for computer support and training professionals.


These seminars address core competencies for Help Desk, Support Center, Contact Center, Call Center and Computer TrainingCenter professionals. Offerings include Help Desk Certification training, e-Support Strategies and Alternative Support Methods, Effective Leadership Skills , Service Level Management , IT Director seminars , Computer Troubleshooting Skills , e-Support Strategies , as well as customized Customer Service Skills, Advanced Customer Service Skills, Problem-Solving Techniques, and Presentation Skills for Computer Trainers.


Help Desk Institute expert consultants analyze your current support strategies and processes, streamline those processes, increase efficiencies, improve morale, retool your staff for greater proficiencies, recommend tools for lowered TCO and greater ROI, or reengineer your entire support process. Help Desk Institute also has various packages for trainees. They are various Help Desk Institute providing support and information about call center.


Help Desk Institute invites members of the media and analyst community to receive complimentary access to Help Desk Institute member-only Web site areas, which includes:


  • The Support Industry Practices Survey
  • Support Industry Salary Survey
  • Focus Books
  • White Papers
  • The HDI Help Desk Handbook
  • HDI Online Community Forums



Help Desk Institute also provides other valuable industry resources and publications that will assist you with your research and story development.

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