With the growing trend in helpdesk scenario there is no shortage of Helpdesk Jobs. But Helpdesk Jobs get a bad rap. After all, the stereotypical image of a help desk worker is a pale guy in a room with fluorescent lighting, listening to the irate ravings of computer users ready to commit hara-kiri because their browsers crashed or their Palm Pilots won’t sync. Needless to say, Helpdesk Jobs or working the help desk is not the glamour job of the information technology world.
However, these Helpdesk Jobs can be one of the best ways to break into the industry and gain experience. The support field is booming, with opportunities for everyone from those with recent technology training to pros with years of experience with a particular software package.
For example, enter the term Helpdesk Jobs in the job search at Monster.com, and you will find upwards of 1,000 positions. Salaries in the Helpdesk Jobs vary widely, depending on expertise and the level of specialization. It’s not uncommon to see companies paying $9 an hour, even though others pay $50 an hour or more. A Helpdesk Jobs listing for a help desk manager in New York offers a salary of $80,000 and up. Another listing, for Helpdesk Jobs in Connecticut, cites a rate of $38 to $54 an hour as a help desk specialist. According to Computerworld, the average salary for a help desk operator is $33,511, and the average salary for a help desk manager is $46,720.
While an entry-level Helpdesk Jobs put you on the front lines of answering calls from users, other positions give you the chance to provide a higher level of assistance, requiring more in-depth knowledge and problem-solving skills. That knowledge can help you break into other areas, which often happens; help desk managers often lament the turnover in their departments. Moreover, a tech support job may include an assortment of responsibilities, allowing you to gain the experience needed to move into other positions, whether as a network administrator or a Web developer. One Monster.com listing for a help desk analyst, with a salary in the low 30s, said the analyst would be responsible for assisting the network administrator with tape backups and configuring workstations for the network, along with support duties.
If you’re looking for a quick way to break into the industry, Helpdesk Jobs may be your ticket. You may have to work weekends or evenings, and the pay may not be great, but entry-level Helpdesk Jobs allow you to gain industry expertise — and real-world experience, if you’re lacking it. With persistence, job opportunities exist even for those without much of a track record.