Organize Your Support Department
Customer service has become a competitive edge for many online businesses. It is easy for a customer to find your competitors on the web so they are less likely to suffer through customer service that they perceive as uncaring, slow or below their standard. An online help desk can help you organize your support requests in one attractive, efficient interface. Gone are the endless support emails and the spam emails.
An online help desk can be used as a login only area or your customers can send emails to your support desk to open a ticket. An online help desk can help you project a pro-active and professional image to your customers.