helpdeskprocedure

A typical ‘ How to contact the Help desk’ procedure lookis like this:

You may contact the Help Desk by email at [email protected] or telephone at (xxx) xxx-xxxx.

You will need to provide the following information:

  • Your name (first and last)
  • Your site and building name
  • Your phone number
  • Where the machine is located (room #, office, etc.)
  • Detailed information pertaining to the problem you are experiencing and/or to your request
  • What you have tried to correct the problem (if applicable)
  • Inventory Tag number
  • Serial Number or Service Tag number (if applicable)
  • Purchase order number (for new equipment)

    NOTE: For new equipment, please do not unpack and attempt to set up, leave everything in the boxes. Be sure that ALL equipment ordered has been received and is in one location. Let someone else know the location in the event I.T. staff arrives at a time when you are not present. Once this is all completed, call the Help Desk and request a technician be dispatched to set up your equipment.