helpdesksurvival.com – Keep at it.
Let’s face it—setting up and running a help desk for your customers is no easy task. How do we satisfy everyone’s needs and quit having to answer the same questions over and over again?
Sometimes it seems easier to keep going along as we have been than to design and implement a whole new system. But it doesn’t have to be!
We here at Help Desk Survival have been there and done that, ten times over. That’s what made us decide to stand up one day and declare that our time is too valuable to waste another second working without a viable customer service solution!
It’s this declaration that led to the Help Desk Toolkit, a step-by-step guide that lays everything out so simply and logically, even your boss could setup a help desk (but of course, you could do it much better).
We’re always adding new information as we come across it, and are pleased to announce the release of our newest version. It covers Internets and Intranets, off-line help and on-line help, in-housing and out-sourcing, and of course the whole gamut of budgets, planning, staffing, managing, and upgrading.
This site and the Help Desk Toolkit is for you if you are:
A business manager charged with researching, planning, and setting up a Help Desk in your organization
An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.
The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization’s Help Desk.
Guides you step-by-step through every phase of setting up traditional and Web-related
Help Desks for the Internet and an intranet
Provides a wealth of practical advice on all technical, management,
and human-factor aspects of running an effective Help Desk
Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Only $ 19.95
How to save $ 42,750.00
The Help Desk Essentials Guide has taken 570
Our Products are guaranteed to give 100% satisfaction in every way. Email your reason of dissatisfaction, along with your order and customer number to[email protected] on anything purchased from us if it proves otherwise. We will refund your purchase price or credit your credit card. We do not want you to have anything from Ovitz Taylor Gates that is not completely satisfactory.
Along with Ovitz Taylor Gates’s Golden Rule, our Guarantee has made us what we are today: a company that strives to get it right the first time. That’s why every product that bears the Ovitz Taylor Gates name comes with our rock-solid 100% Satisfaction Guarantee.
If you’re not satisfied with your purchase, we’ll give you your money back. It’s that simple.
Don’t waste your time reinventing the wheel when every help desk resource you could ever use is pre-packaged within the Help Desk Toolkit.
All project outlines and documentation are supplied in MS Word format, so you can forget right now about adding another towering stack of paperwork to your desk. (We know it makes you look busy, but even you have to admit that it makes finding what you need about as easy as locating that needle in the haystack.)
The Help Desk Toolkit includes:
HELP DESK INTRODUCTION Sample Pages Here
The first step is always the hardest. After watching this PowerPoint presentation, you can write a complete help desk project outline (with milestones!) for your company faster than your boss can call the staff meeting to order.
(75 slides with extensive instructor notes)
HELP DESK DESIGN TEMPLATE Sample Pages Here
We all know there aren’t many English majors in the IT Department. Forget about elegant prose (and spelling, for that matter) by choosing from a collection of pre-written service descriptions.
HELP DESK BUFFET Sample Pages Here
All the ready-to-use information you can read in one sitting (and then some!), including:
- Phone Communications Standards (with example Standards Monitoring Sheet)
- Procedures – Define the steps to respond to customer help requests
- Stress Management – 30 slides covering proactive strategies for managing stress and changes (but since when aren’t those two interchangeable?)
HELP DESK STANDARDS Sample Pages Here
Review key help desk concepts with your team and deliver the best customer service on the block (or on the server, as the case may be).
HELP DESK SERVICE LEVEL AGREEMENT GUIDE Sample Pages Here
Service Level Agreements are no laughing matter, and no simple task to write, either. Let this guide take you clause-by-clause through a SLA blueprint, so you can explain it to everyone else. Make changes to the blueprint as called for by your company’s needs.
- Service Level Guidelines on Help Desk Procedures
- Extensive Service Level Agreement for Help Desks
HELP DESK AUDIT & REVIEW Sample Pages Here
Next time someone asks how your help desk is going, don’t just reply with “good”—ask them if they’d like to read the latest review! This set of questions is designed to go through your help desk step-by-step and locate both strengths and weaknesses.
The all-new edition of Help Desk Toolkit now offers:
- 100s of pages, categorized for effortless searches
- Checklist of key tasks, based on our experience in over 40 industries
- Practical advice on planning, implementation, and reviewing
- Brand-new commentary on the increasing value of help desks
- “Tune-up” section to help improve even the best of existing help desks