Information Systems Help Desk Procedures
Her is an example of a set of Information Systems Help Desk Procedures. We are discussing Ohio Wesleyan University (OWU) Information Systems Help Desk Procedures along with small description to these procedures.
Change and Maintain Passwords: Provides Information Systems Help Desk Procedures for changing your UNIX/e-mail password and your Administrative Web Account (J/CX) password. It also includes directions for what to do if you don’t know your password.
Locate the Adapter Address: Windows or Macintosh Directions to locate the Ethernet Adapter Address on a Windows PC (9x, 2000, XP) or a Macintosh system. Information Systems Help Desk Procedures requires this information to provide connectivity for your computer.
Forward Your OWU E-mail to Another E-mail Address: Directions to forward your OWU e-mail account to another e-mail account of your choosing. Also includes directions to remove the forward.
Install Command Antivirus Software (CSAV) Enterprise version: Directions to install the Enterprise version of the Command Software Antivirus (CSAV). A Novell account is required in this Information Systems Help Desk Procedures
Install /Update Command Antivirus Software (CSAV) and Update CSAV Definition Files: Directions to install and update the Command Software Antivirus (CSAV) Single User version from the files webpage. Directions to update the definition files for CSAV Information Systems Help Desk Procedures!
Setup an E-mail Auto Response: Provides instructions for setting up an e-mail message that will be automatically sent to anyone who sends you a message. This is often used to alert people that you are out of the office for an extended period of time.
Use FTP: Directions for using file transfer protocol (ftp) to transfer files between your personal computer and the web server.
Establish Dial Up Connection: Directions for setting up a dial up connection to the OWU server. Requires an active user id and password for Information Systems Help Desk Procedures
Use the OWU Community Directory: Directions for finding e-mail addresses for all members of the OWU campus community.
Send a Campus-wide Message: Directions for sending e-mail messages to large groups on campus.
Account Over Quota: Explanation of account quota and directions on how to delete files to get account under quota.
Configure your e-mail program: Information needed to configure an e-mail program such as Outlook Express or Qualcomm Eudora.
Filter incoming mail: Directions to create an initial mail filter on the Ohio Wesleyan e-mail server to automatically filter messages such as spam-identified messages, unsolicited commercial e-mail (UCE) and messages with “dangerous” attachments.
Form Downloads: Download common request forms used by Information Systems Help Desk Procedures in Adobe Portable Document Format.