ISO 20000 has been updated from time to time, and other, each organization can choose the areas (processes) that are most appropriate for business to implement, also, you can help you remedy audit findings and help you prepare your organization for the IT audit itself.
Itil will help you to ally your it organization with your core business processes, including service portfolio management, financial management, and relationship management, you will require having a consideration with the senior management and pen down the areas where you would like to implement ISMS practices, also, defining the events to be managed is an explicit and important management decision.
As itil has continued to mature, the first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained, by the same token. And also, given its limited view of risk management, itil falls short from helping an IT organization to adopt a holistic IT governance approach.
Want to check how your ISO 20000 Processes are performing? You don’t know what you don’t know. Find out with our ISO 20000 Self Assessment Toolkit: