Microsoft Help Desk
Get official Microsoft Help Desk technical support without making a phone call! Microsoft Help Desk-in-a-book makes the rich problem-solving archives of Microsoft’s Product Support Knowledge Base available wherever you need them. Resolve your own questions about using Office 2000 software with clear, step-by-step solutions and workarounds for nearly 800 common problems. Covering the most-used applications of the Office 2000 suite, including Microsoft Excel, Word, Access, Outlook®, and FrontPage®, this handy reference can help you:
- Recover damaged Word documents and text
- Troubleshoot setup and installation errors
- Create multiple e-mail accounts on one computer
- Resolve printer problems
- Prevent macro viruses from infecting your system
- Import graphics and movie files into PowerPoint® presentations
- Wrap images around text
- Ensure that your dates are Y2K compliant
- Restrict or monitor access to your Web pages
- Use lightweight objects to speed database performance
Microsoft Help Desk Operations Framework (MOF) is a collection of best practices, principles, and models designed by Microsoft that addresses the people, processes, and technologies necessary for effectively managing IT environments.
Microsoft Help Desk MOF contains operational guidance in the form of white papers, operating guides, assessment tools, operation kits, best practices, case studies, and supported tools. MOF is one of the three frameworks that form the Enterprise Services (ES) frameworks. Each framework targets a different phase in the IT life cycle. The other two frameworks are Microsoft Readiness Framework (MRF) and Microsoft Solutions Framework (MSF).
Microsoft Help Desk Software – Professional EDGE: Microsoft Help Desk Software is a key component of their business. Professional EDGE is a leading Value Added Reseller (VAR) and systems integrator for the FrontRange Solutions’ HEAT®, Microsoft’s CRM Customer Support and SalesLogix’s Customer Service product lines. They are certified appropriately to meet your business needs and specialize in customizing databases, screens and business processes.
Microsoft Help Desk Software warrants special attention and an experienced team to provide it. Professional EDGE consultants work with you to clearly identify business requirements, hardware and enabling software and processes prior to any help desk software implementation. Their team will work with you to specify server, network software and other critical requirements to ensure compatibility and performance.
Microsoft Help Desk Software can be molded to meet your needs. Your help desk is unique. It is imperative that you identify the types of support you provide, the call types you anticipate logging, automatic escalations, email integration needs, your workflow and management reporting requirements before purchasing or implementing a solution. Professional EDGE is uniquely qualified to work with you to develop and document these requirements. Moreover, their founders have worked in the help desk field since the late 1970’s.