Service desk software allows businesses to automate and streamline the process of dealing with large volumes of customer queries, documenting feature needs and requirements is… Read More »Service Desk: What is so great about a help desk?
An IT service desk serves as a single integrated focal point, supporting the increasingly diverse range of technologies and platforms, and also matching the level… Read More »IT Service Desk: What is your history with employee interns/employees?
While data level access, controls access to specific records in each of the apps (leads, contacts, cases, etc), collaboration security is a similar concept and… Read More »CRM Systems: What security is provided to ensure the protection of data?
Understanding akin milestones will help you know what kinds of learning experiences to plan in your organization, leadership development is a systematic approach to expanding… Read More »Individual Development Plan: Does your help desk staff have individual training plans for development?
In a situation in which there are one or more management organizations, separate entities are typically set up to receive the management fee and the… Read More »VMware Workspace ONE: Is there a requirement for mobile device management?