The service desk, specifically within IT, represents the support that IT provides to employees, or end users, for its products and services, all you need… Read More »IT Service Desk: How do you know its the right time to start looking for a professional solution?
For account servicing requests, you may send your customer service team a secure. Impeccable Customer Incident reporting may be an option in your IT service… Read More »Service Desk: Does your product have a problem management solution?
In order to have successful customer service throughout the process of manufacturing, distribution, and the end result of a customer purchase, it must first start… Read More »Service Desk: What would have to change to implement the request?
Due to shrinking budgets and increasing IT demands, organizations are moving towards IT process automation which will help to improve service desk efficiency, meet SLAs… Read More »Service Desk: How will the competitive landscape change by the time your product/service enters the market?
Thus, the service desk should also be open enough to take in requests for change from a variety of different inputs, customer service representatives are… Read More »Service Desk: Do you face internal help desk requests ranging from critical outages to new equipment requests?