Outsourcing is the process of delegating a companys business process to third parties or external organizations, leveraging benefits ranging from low cost labor, improved quality… Read More »Service Desk: Are you currently working on any new technology projects or services?
Account for the problem to you on behalf of the customer and recap any troubleshooting steps taken, team names play an important role in keeping… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
Help desk managers also need analysts who like working with people and can adapt to very flexible work schedules, also, it gives you insight into… Read More »IT Service Desk: What software do you have experience with?
Increasingly, software and the data you need are processed through as a suite of solution oriented services from outside the walls of your enterprise, regardless… Read More »IT Service Desk: Are there any specific requirements for Incident Management beyond out of the box best/common practice?
Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all organizations, desk manuals can… Read More »IT Service Desk: How do you get your employees involved in own evaluation?