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RoleofaHelpdeskManager

Role of a Helpdesk Manager   The Role of a Helpdesk Manager is multi-folded. As a help desk manager, your daily responsibilities can vary from staffing the help desk and monitoring performance to special projects and marketing the help desk to management. Research indicates that 70 to 80 percent of the problems received by the…

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HelpDeskIntroduction

The evolution of IT computer services from batch operation only into complicated Tele-Processing networks has enlarged the job of the IT staff. Simple tasks have become complex functions. The Service Desk is an excellent example of this. Since the early beginnings of IT, clients have approached Computer Services with questions or complaints about print output….

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helpdeskprocedure

A typical ‘ How to contact the Help desk’ procedure lookis like this: You may contact the Help Desk by email at [email protected] or telephone at (xxx) xxx-xxxx. You will need to provide the following information: Your name (first and last) Your site and building name Your phone number Where the machine is located (room #, office,…

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TheHelpDesk

With the 10 ITIL processes managing the IT Service Delivery, there has to be a physical point of contact with the customers. A place in the organisation, a phone number or e-mail address where customers can lodge their complaints, ask questions and lodge requests for change. This point of contact (or ‘shop-window’) is the Service…

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MagicHelpDesk

The Help Desk Toolkit The Art of Service store.theartofservice.com/the-help–desk-toolkit.html One of the biggest challenges faced by IT organizations today is providing a high quality Help Desk that has a reputation for speedy resolution times, staff with a … Magic Help Desk   Magic Solutions, which has its flagship product Magic Help Desk claimed in September 2003 a phenomenal success and…