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HelpDeskMissionStatement

Help Desk Mission   Why does your help desk exist? What is your Help Desk Mission statement?  If the first four words out of your mouth aren’t “Our mission statement is…” it’s time for you to get out a pad of paper and a pencil and start scribbling. If you’ve been putting off writing a mission statement…

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HelpdeskTicketSystem

Helpdesk Ticket System    A Helpdesk Ticket System allows assigning problem reports, called “tickets,” with which to track a user or customer issue, such as product defects or product returns. A Helpdesk Ticket System greatly speeds resolution of end-user and customer issues by automating the process, thus ensuring that the steps needed to solve a…

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HelpDeskJokes

Help Desk Jokes   Frankly speaking Help Desk Jokes are really funny. Most of the times customers having problems and asking solutions for them create very humorous situation. The IT Help Desk is a single point of contact for all of your technology-related problems and it provides platform to answer much of your questions. Common…

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HelpDeskTools

Every organisation uses tools to support the IT organisations in delivering the services and performing the processes. The type of tool you need, is fully dependent on what you want to get out of it.   For small organisations, the tool can be an Excel Spreadsheet. This can be more than sufficient. For larger organisations,…

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KeyPerformanceindicators

To judge process performance, clearly defined objectives with measurable targets – often referred to as Key Performance Indicators (KPIs) – should be set. The following metrics are examples for the effectiveness and efficiency of the Incident Management process: –          Total numbers of Incidents –          Mean elapsed time to achieve Incident resolution or circumvention, broken down by impact…