Here are a few sample pages of all of some of the documents in the Help Desk Toolkit: GO HERE for extensive content details Help Desk Audit And Review Help Desk Best Practice Help desk Design Help Desk implementation plan Help Desk presentation Help Desk Procedure Help Desk Service…
Help Desk Job Descriptions A Help Desk is a generic name typically associated with the end user support center. Increasingly, the Help Desk is being seen as an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client’s satisfaction. According to Help Desk Job Descriptions,…
The Help Desk Toolkit – Second Edition The Art of Service store.theartofservice.com/the-help–desk–toolkit-second-edition.html Meet the new face of sensational customer service! Faster and easier than ever, this revised edition is trusted worldwide by over 5000 IT professionals. Sample Helpdesk Plan Managing helpdesk can be an extremely complex and complicated undertaking. Each facet of the exercise needs to be…
Help Desk Manager – Complete Certification Kit: Essential Study … store.theartofservice.com/help–desk–manager-complete-certification-kit- essential-study-guide-and-elearning-program-second-edition.html This study guide and its accompanying online learning program focus on the high-level practices that are important when managing Help Desk … Help Desk Manager Exam Preparation eLearning Program The Art … store.theartofservice.com/hel-desk-analyst-exam-preparation-elearning- program-2.html Help Desk Manager Exam Preparation eLearning Program. Designed to boost your knowledge and further prepare you…
Service Desk Process Kit The Art of Service store.theartofservice.com/service–desk-process-kit-isbn-tk00225.html The well-crafted Service Desk Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Desk … Helpdesk Tier 1, 2, 3 Support Let’s see what Helpdesk Tier 1, 2, 3 Support is. The pricing for Helpdesk Tier 1, 2, 3 Support is…