Interactive Voice Response A Complete Guide – 2019 Edition

$89.00

MSRP:

SKU: 9780655513506

Product Description

Are customers complaining about it? What affects your attitude? Who are your internal customers? How do internal and external users use the data and analysis? What percentage of calls is correctly routed to your department?

This easy Interactive Voice Response self-assessment will make you the trusted Interactive Voice Response domain auditor by revealing just what you need to know to be fluent and ready for any Interactive Voice Response challenge.

How do I reduce the effort in the Interactive Voice Response work to be done to get problems solved? How can I ensure that plans of action include every Interactive Voice Response task and that every Interactive Voice Response outcome is in place? How will I save time investigating strategic and tactical options and ensuring Interactive Voice Response costs are low? How can I deliver tailored Interactive Voice Response advice instantly with structured going-forward plans?

There is no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Interactive Voice Response essentials are covered, from every angle: the Interactive Voice Response self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Interactive Voice Response outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced Interactive Voice Response practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Interactive Voice Response are maximized with professional results.

Your purchase includes access details to the Interactive Voice Response self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

– The latest quick edition of the book in PDF

– The latest complete edition of the book in PDF, which criteria correspond to the criteria in…

– The Self-Assessment Excel Dashboard

– Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

– In-depth and specific Interactive Voice Response Checklists

– Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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