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RSA SecurID Technology: How do you use Multi-Factor Authentication?

When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility. Unexpected Technology Users authenticate using authentication factors which may broadly be something the user is (biometric), knows (secret) or has (a device), it is also easier to prevent a departing…

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IT Service Desk: Do you carry out employee morale surveys that are specific to the service desk?

Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results, employee engagement is a complex set of behaviors driven by numerous contact center practices that can be hard to quantify, besides, therefore, it is absolutely crucial that you hire talent well-versed in customer…