Instead, it needs to be done proactively from a well designed customer service management plan, personalize every experience along the customer journey with apps to… Read More »Service Desk: Are changes to processes well managed, executed and communicated to staff?
A help desk is part of the customer service, and can help in collecting data on customer preferences and delivers part of the quality service… Read More »Service Desk: How are your services doing today?
Incident management tracks incidents via the service desk to follow the trends in the incident categories and also time taken at each stage, the response… Read More »Incident Management: Can the incident cause direct loss of revenue?
Requirements Traceability Matrix: How many end users working in the call center must the system support?
You assumed roles of customer, initiator, and important, active and ordinary participants in the considerations in order to draw the requirements, good functional design is… Read More »Requirements Traceability Matrix: How many end users working in the call center must the system support?
Organizational change management is the leadership of large changes at your organizational level, create a change management team to ensure a smooth transition, and devise… Read More »Change and Release Management: Are key stakeholders satisfied with the result of a change?