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SCCM: What is your current Knowledge Management tool for the Help Desk?

Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues, akin systems are now the backbone of many help desk operations around the world, knowledge management initiatives must be developed with an understanding of front-line issues, to ensure that suitable techniques and approaches are used, similarly, due to budget cuts and…

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ServiceNow: Which function would provide staff to monitor events in an operations bridge?

Using a variety of email security management products and content filtering, organizations have recently begun monitoring outbound messages in effort to reduce breaches, data loss and leakage, monitoring operations and taking steps to improve processes and procedures is an ongoing duty of managers and business owners. Along with, servicenow delivers akin standards through a unified…

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ServiceNow: Is an adequate IT service management solution already in place to lower TCO?

Get complete visibility into your IT infrastructure by IT asset lifecycle management, software license tracking, detailed insights and timely alerts, incident management allows you to monitor and resolve service disruptions quickly and efficiently by allowing you to focus on what is important from a broader management perspective (incidents) rather than isolated, discrete events that may…