Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues, akin systems are now the backbone of many help desk operations… Read More »SCCM: What is your current Knowledge Management tool for the Help Desk?
Using a variety of email security management products and content filtering, organizations have recently begun monitoring outbound messages in effort to reduce breaches, data loss… Read More »ServiceNow: Which function would provide staff to monitor events in an operations bridge?
Your service desk is one of your most direct, and usually honest, interaction points with your customer or user, servicenow also provided access to modules… Read More »ServiceNow: What are the drill down features available on the system?
Kpis are metrics that provide visibility into the performance of the business and enable decision-makers to take action, servicenow tells its unique story through the… Read More »ServiceNow: Where is the true value from metrics?
Get complete visibility into your IT infrastructure by IT asset lifecycle management, software license tracking, detailed insights and timely alerts, incident management allows you to… Read More »ServiceNow: Is an adequate IT service management solution already in place to lower TCO?