At the root of the confusion is a common assumption that asset management is the same as configuration management, which is a central process of… Read More »ITSM: What was the outcome of the ITSM management process?
ServiceNow service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ServiceNow: How will be improved through the delivery of IT Service Management?
However, the key to measuring real ITSM success is business value – and that means thinking about it from the perspective of your customer, intuitive… Read More »ITSM: How can ITSM performance metrics be derived?
ServiceNow service management refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed… Read More »ServiceNow: Which activities would be performed by a process manager?
ITSM service management tools at a high level are a system to manage the workflow of everything from handling IT incidents, managing service requests, enacting… Read More »ITSM: Which ITSM process framework are you using?