As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services… Read More »Service Transition: Which intermediate level stream should you take?
Service Transition: What organizational change factors determine success or failure of an ITIL implementation strategy?
Services that customers can directly utilize or consume are known as business services, service transition centers on risk management, knowledge management, change management, service asset… Read More »Service Transition: What organizational change factors determine success or failure of an ITIL implementation strategy?
Canon employs an impressive social media marketing strategy that has helped to cultivate brand awareness and to entrench its position as the industry leader, developing… Read More »Marketing Plan: Which companies have physical social media listening centers?
Making sure your equipment is ready to start service will help you save time and money all season long, by the end of the project,… Read More »Service Transition: Do you know if process inputs and outputs are regularly reviewed?
The service provider will generally be entitled to additional compensation (at defined rates) if, in providing the termination services, it is required to use additional… Read More »Service Transition: Does your organization perform transition activity?