Service Transition service management refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »Service Transition: Where should your organization start to implement ITIL?
Making that transition as fast and smooth as possible for your customers will win you higher retention and happier customers, during times of transition, when… Read More »Service Transition: Where do you actually find the information?
Implementation is the carrying out, execution, or practice of a plan, a method, or any design, idea, model, specification, standard or policy for doing something,… Read More »Service Transition: Has change implementation been approved by appropriate authorities?
Communication system and work organization, and service development is based on the quality and user-orientation of services, the portfolio part of problem management is responsible… Read More »Service Transition: Has a project Communications Plan been developed?
Retention relates to the extent to which an employer retains its employees and may be measured as the proportion of employees with a specified length… Read More »Service Transition: How many employees drop out and why?