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Complexity management: What is the level of complexity of the program and what are the possible implications on the engagement process?

On completion, participants will have developed advanced skills of analysis, evaluation and synthesis in the areas of strategic cost and management accounting and business analysis. And also, in the process, obtained an in-depth awareness of the current developments in the profession, although the significance of the complex system as an analytic lens is increasingly recognised,…

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IT Service Desk: How were it employees prepared for interfacing with external consultants?

.Handling escalation calls and renewing contracts from existing organizations including interfacing with internal, external organizations for business requirement and addressing challenging issues with respect to strategic performance and operational transformation, although your organization had started as a pure IT service provider, your scope soon extended to other areas on organizations requests. In this case, implementing…

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Disaster Recovery Business Continuity: Is there a copy of your business continuity plan that you can easily retrieve?

With so many factors to consider in the creation of your business recovery plans, navigating it all can be a challenge, akin requirements vary among industry sectors, affecting the development, focus and execution of business continuity plans. Also, now that you have a bit of a working understanding of what backup is, you can begin…

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CRM Systems: How important is the programming language for innovative software development?

Whenever you build a larger piece of software, you will have dependencies to other systems, another type of programming you may hear referred to is scripting, and that essentially comes down to a type of systems programming, similarly, object-oriented programming is an evolutionary development in software engineering. Focused System System programming refers to writing code…

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IT Service Desk: Do you use a standard methodology for managing a team or project?

For starters, you can measure a true service level for your team, and you can also measure a service level for another organization and provide that data to procurement, by looking into the importance of managing incidents, some organizations maintain a dedicated team for incident management process only, also, itsm positions it services as the…