ITIL
The IT Infrastructure Library is a set of books with good practice processes on how to manage IT service delivery. The library consists of the… Read More »ITIL
business
HospitalHelpDesk
Hospital Help Desk Customer and user service is a very important part of Hospital Help Desk business. Managing this service and the various service… Read More »HospitalHelpDesk
IncidentManagement
The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimise the adverse impact on business… Read More »IncidentManagement
HowtosetupTheHelpDesk
1. First establish that the business need is clearly identified and understood 2. Make sure management commitment, budget and resource is made available before commencement… Read More »HowtosetupTheHelpDesk
BenefitsofIncidentManagement
The major benefits to be gained by implementing an Incident Management process are as follows: – For the business as a whole: – Reduced business impact of… Read More »BenefitsofIncidentManagement