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ITILServiceManagement

ByThe Art of Service

Any organisation that delivers IT services to their customers with a goal to support the business processes, needs some sort of structure to achieve that. Historically, that structure was based around functions and technical capabilities. Currently, with the ever-increasing speed of changes, and the need for flexibility that is no longer an option.   That…

Uncategorized

ITServiceManagement

ByThe Art of Service

Most organisations now understand the benefits of having Information Technology (IT) throughout their corporate structure. Few realise the potential of truly aligning the IT department’s objectives with the business objectives. More and more organisations start to recognize IT as being crucial to the service delivery to their customers. When the IT services are crucial to…