The service catalog should be tightly integrated into the customer-facing IT self-service portal, through which business users can request IT services that are defined within… Read More »IT Service Desk: What end user portal options are you requesting as part of the portal?
The goal of enterprise architecture is to create a unified IT environment across the firm or all of the firms business units, with tight symbiotic… Read More »Enterprise Architecture: Where is the security architecture?
You can use a variety of project management software to create cost estimates or to determine the levels of uncertainty involved in cost estimates via… Read More »ServiceNow: How does cost of change affect software?
IT Service Continuity Management: Does your organization distinguish between ITSM Service Support and Service Delivery functions?
Broadly, it service management refers to the way in which it services are planned and delivered to end users within your organization, one primary origin… Read More »IT Service Continuity Management: Does your organization distinguish between ITSM Service Support and Service Delivery functions?
Whether accessing personal applications on a mobile device or requesting your organization application at work, people expect it to be easy, the market of mobile… Read More »ServiceNow: Does your organization use mobile apps to provide services through mobile devices?