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Service Desk: How many calls does your help desk receive monthly?

The service desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications, and any other necessary communications, technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services, usually, customer service representatives are…

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Computer Help-Desk Stupid Questions

Here is some cogent-evidence from the Help-Desk stupid questions archives at CSN: A customer was enraged because his computer had told him he was “Bad and an invalid.” The tech explained that the computer’s “bad command” and “invalid” responses shouldn’t be taken personally. Another customer called tech support to tell her take-earn recently-unused-or-little-used computer wouldn’t…

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Advantages of Enterprise Help-Desk Support

The advantages of enterprise Help-Desk are too many to be summed up in a communicate-or-express-by-writing up. Yet an attempt can be made to summarize a indefinite-but-relatively-small-number significant points of the advantages of Help-Desk support. initial of all it must be said that the biggest wellbeing of a Help-Desk support is that it creates a confirming…

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Professional telephone-set Skills For the support Desk

Ring…ring… “Hello support desk…have you tried turning it off and on again?!” auditory-event familiar? The Help-Desk is a seat where the relentless ringing of the phone can slowly driveway a perfectly sane, person-who-requires-medical-care and skillful Help-Desk operator into a frazzled ammunition of their former self. In a globe where the ubiquitous telephone-set plays such an…