The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Is the incident solved with the offered resolution?
The service desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications,… Read More »Service Desk: How many calls does your help desk receive monthly?
The advantages of enterprise Help-Desk are too many to be summed up in a communicate-or-express-by-writing up. Yet an attempt can be made to summarize a… Read More »Advantages of Enterprise Help-Desk Support
Ring…ring… “Hello support desk…have you tried turning it off and on again?!” auditory-event familiar? The Help-Desk is a seat where the relentless ringing of the… Read More »Professional telephone-set Skills For the support Desk