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callcenterjobs

Size of the Industry: There are 69,500 call centers in the US, growing to approximately 78,000 in 2003. Dr. Jon Anton, Benchmarking Study, 1998. There are approximately 7,000,000 agents now working in 70,000 call centers in the US, with an annual growth rate of up to 20% in agent positions. Davox, citing F.A.C./Equities, 1998. Average…