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HelpDeskStatistics

Help Desk Statistics   Help Desk Statistics play a very important role in success of any helpdesk company. A critical analysis of these Help Desk Statistics is required to make some strategic actions or strategies. So what constitute these Help Desk Statistics? Anything which is of some use to your client and your company! Like…

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HelpdeskBestPractice

Helpdesk Best Practice   There are many consultancy companies which can help in Helpdesk Best Practice.   Deliverables for Helpdesk Best Practice consultancy: A report into current Helpdesk activities, detailing how they could be changed to achieve Helpdesk best practice. Issues considered include staff levels, staff deployment, outline workflow analysis, organizational structure analysis, customer relations,…

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HelpDeskPresentation

Help Desk Presentation   Most of the time these helpdesk service providers give presentation either at their facility or at client side about the benefits of helpdesk, and why the clients should opt for helpdesk etc. We are discussing one such presentation called SPS Help Desk Presentation, Army User’s Conference given at June 2002.  …

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HelpdeskSLA

Helpdesk SLA   Helpdesk SLA (service level agreement) is loaded with many optional features. Actually Helpdesk SLA helps in decision making by helpdesk staff which is governed by service level agreements designed to best accommodate the needs and responsibilities of all constituencies/departments of the client. These features and services can easily be turned on and off…

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HelpDeskJobDescriptions

Help Desk Job Descriptions   A Help Desk is a generic name typically associated with the end user support center. Increasingly, the Help Desk is being seen as an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client’s satisfaction. According to Help Desk Job Descriptions,…