While data level access, controls access to specific records in each of the apps (leads, contacts, cases, etc), collaboration security is a similar concept and… Read More »CRM Systems: What security is provided to ensure the protection of data?
More organizations are using technology to handle customer service in an efficient and cost-effective way, it incident management is an area of IT service management… Read More »IT Service Desk: Why align business management with information technology service management?
IT Service Desk incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common… Read More »IT Service Desk: What are the current SLAs for the service desk?
IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk… Read More »IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?