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IT Service Desk: What are the current SLAs for the service desk?

Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the sla, also, with tools for managing your emails, staff, and…

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IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?

Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk services, identifying and managing the needs of each customer segment is critical in determining the amount and types of communications spent for each group. By the way, when getting started…