HelpDeskrelationships
The Service Desk is, in fact, an operational aspect of the important process of Problem Management, e.g. incident control. The reason why the Service Desk… Read More »HelpDeskrelationships
configuration item
TheHelpDesk
With the 10 ITIL processes managing the IT Service Delivery, there has to be a physical point of contact with the customers. A place in… Read More »TheHelpDesk