If you provide access to good web-based self-service, and encourage your customers to make use of it, you reduce the need for service desk agents… Read More »Service Desk: What integrations are available for project management and help desk solutions?
Incidents or problems that cannot be solved by the service desk are escalated further as stipulated by the incident management process, itsm positions it services… Read More »Service Desk: Is tech part of the problem or the solution?
The product label is either the first and only advertising and marketing or sales pitch customers see, or it is the final factor a client… Read More »CRM Systems: Is there a Help desk for both buyers and suppliers?
Organizations utilize the tools to provide around-the-clock support for customers, visitors, and employees to access information, customer self-service software provides a platform for end users,… Read More »Service Desk: Do you know what software tools organization systems actually want?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Is the incident solved with the offered resolution?