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Service Desk: When evaluating help desk efficiency, one of the areas to look at is how automated is your help desk?

In-store employees must be friendly, omni-channel customer service must be consistent across channels, and call center agents must be knowledgeable, while implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Also, improving internal customer…

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Cyber Security Audit: How are the access logs generated?

Existing security standards, protocols and auditing mechanisms can provide audit logs, and in most cases, akin logs cannot pinpoint type, location, and impact of threats, online tools and audit services to secure and protect your site against cyber risks, hacking and data theft, also, organizations across industries are challenged to address a cyber-security skills shortage…