.Handling escalation calls and renewing contracts from existing organizations including interfacing with internal, external organizations for business requirement and addressing challenging issues with respect to… Read More »IT Service Desk: How were it employees prepared for interfacing with external consultants?
For starters, you can measure a true service level for your team, and you can also measure a service level for another organization and provide… Read More »IT Service Desk: Do you use a standard methodology for managing a team or project?
The service catalog should be tightly integrated into the customer-facing IT self-service portal, through which business users can request IT services that are defined within… Read More »IT Service Desk: What end user portal options are you requesting as part of the portal?
Work collaboratively with stakeholders to facilitate and positively influence CMDB data quality and provide ongoing support, implement and maintain the CMDB as expressed in ITIL… Read More »CMDB Tool: How does ITIL relate to the CMDB?
The user story should be user-centric, normally people write user story which is too much centric around component or system aspect, when writing a user… Read More »ServiceNow: Can the user tell what the other participants goals are?