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The darkness face of Help-Desk SLAs

You equitable signed a Help-Desk Service trivial-lie accord (SLA) and now accept-as-TRUE things shall acquire easier. However, you may soon be falling into one of these traps: 1) COVERING THE actuality WITH METRICS In some companies, those under the radar of SLA abidance may move to doing the lower-limit instead of really solving the problem….

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HelpDeskJobDescription

The Help Desk Toolkit – Second Edition The Art of Service store.theartofservice.com/the-help–desk-toolkit-second-edition.html Meet the new face of sensational customer service! Faster and easier than ever, this revised edition is trusted worldwide by over 5000 IT professionals. Help Desk Job Description   Help Desk Job Description is the list of task any helpdesk professional is supposed to complete….