Service desk software allows businesses to automate and streamline the process of dealing with large volumes of customer queries, documenting feature needs and requirements is… Read More »Service Desk: What is so great about a help desk?
While data level access, controls access to specific records in each of the apps (leads, contacts, cases, etc), collaboration security is a similar concept and… Read More »CRM Systems: What security is provided to ensure the protection of data?
CRM Systems: Does your organization limit physical access to information systems, equipment, and the respective operating environments to authorized individuals?
Simple information portals divide the screen into multiple zones, each of which displays information from a different system, also. And also, new technologies are now… Read More »CRM Systems: Does your organization limit physical access to information systems, equipment, and the respective operating environments to authorized individuals?
Service quality has now become a differentiating factor between your organization success and failure because it affects customer retention, loyalty and overall satisfaction with your… Read More »IT Service Desk: What role does leadership play for a supervisor or manager?
More organizations are using technology to handle customer service in an efficient and cost-effective way, it incident management is an area of IT service management… Read More »IT Service Desk: Why align business management with information technology service management?