Step away from your desk for just a moment and you might never know a guest has arrived, in fact, the term service desk originally… Read More »IT Service Desk: Is your service desk overwhelmed by having to provide service status updates?
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results, employee engagement is… Read More »IT Service Desk: Do you carry out employee morale surveys that are specific to the service desk?
IT Service Desk: Is there a chance that a Task will automatically Closed when Technician done with the task?
Without the service desk, users will contact support staff without the limitations of structure or prioritization, in either case, productivity suffers as the user no… Read More »IT Service Desk: Is there a chance that a Task will automatically Closed when Technician done with the task?
Having the right model to show the real cost of IT services in a virtualised environment allows for better business planning and governance, desktop as… Read More »IT Service Desk: What is the estimated cost of the service desk and desktop support services?
Structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results, through… Read More »ITSM: How do you use ITSM with Customer Service Management?