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ServiceNow: Is an adequate IT service management solution already in place to lower TCO?

Get complete visibility into your IT infrastructure by IT asset lifecycle management, software license tracking, detailed insights and timely alerts, incident management allows you to monitor and resolve service disruptions quickly and efficiently by allowing you to focus on what is important from a broader management perspective (incidents) rather than isolated, discrete events that may…

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ServiceNow: What challenges may occur caused the failure of implementing the platform?

When employees understand why a change is made and are part of the process for planning and implementing the change, you should allow for a better chance for successful implementation, even with the use of the best methodologies and processes, change management continues to present numerous challenges in its implementation, additionally, common cause variation is…

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Change Advisory Board: What capability and capacity already exists in the business for providing each SIAM component?

Organizations obviously need the capability to adopt change, make decisions and to align strategic goals, while change management is good, the real problem is unexpected service disruption as a result of change. In like manner, it is your organizational process aimed at empowering employees to accept and embrace changes in current business environment. Experienced Management…