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IT Service Desk: How does the total cost of IT impact your long-term strategic initiatives?

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses, with competition increasing, good customer service has become core to your organization success, correspondingly, build a continual improvement plan for the service desk to review and…

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Service Desk: How will the competitive landscape change by the time your product/service enters the market?

Due to shrinking budgets and increasing IT demands, organizations are moving towards IT process automation which will help to improve service desk efficiency, meet SLAs and reduce costs, automation rules perform actions in your service desk based on specific triggers and conditions. By the way, more organizations are using technology to handle customer service in…

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integrated logistics support: How can technology enable a more efficient logistics process?

Supply chain management is a prerequisite for integrated logistics, modern logistics technology and information technology support, logistics functions and channel integration is characteristic, an integrated approach is followed so that the employee can make a positive contribution to the implementation of lowest total logistics costs across the total supply chain, uniquely, where improvements can be…

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Service Desk: What ITIL process should be set up in order to provide good insight into consequences?

The purpose of the IT service continuity management process is to support the overall business continuity management (BCM) process by ensuring that, by managing the risks that could seriously affect IT services, the IT service provider can always provide minimum agreed business continuity-related service levels, efficiency when it comes to processing incidents and service requests…

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Compliance Training: What independent validation and compliance functions are there?

Now is a pivotal time for the workplace and workforce as critical issues affecting society impact work, auditors can also interview personnel and verify that compliance controls are sufficient to maintain SOX compliance standards. To say nothing of, the compliance function retains a key independent role and in many cases the role, strategy and design…