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HelpdeskJobs2

Helpdesk Jobs   With the growing trend in helpdesk scenario there is no shortage of Helpdesk Jobs. But Helpdesk Jobs get a bad rap. After all, the stereotypical image of a help desk worker is a pale guy in a room with fluorescent lighting, listening to the irate ravings of computer users ready to commit…

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HelpDeskTraining

Help Desk Training   With the growing number of companies and intense competition Help Desk Training has become very important. As a help desk executive, your daily responsibilities can vary from staffing the help desk and monitoring performance to special projects and marketing the help desk to management. This is done correctly if you have…

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HelpDeskManagerCertificationTrainingManual

Help Desk Manager Certification Training Manual   A Help Desk Manager Certification Training Manual is very important. As a help desk manager, your daily responsibilities can vary from staffing the help desk and monitoring performance to special projects and marketing the help desk to management. But how to do that…..Need help? Frankly speaking you need…

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RoleofaHelpdeskManager

Role of a Helpdesk Manager   The Role of a Helpdesk Manager is multi-folded. As a help desk manager, your daily responsibilities can vary from staffing the help desk and monitoring performance to special projects and marketing the help desk to management. Research indicates that 70 to 80 percent of the problems received by the…

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HelpDeskJobDescriptions

Help Desk Job Descriptions   A Help Desk is a generic name typically associated with the end user support center. Increasingly, the Help Desk is being seen as an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client’s satisfaction. According to Help Desk Job Descriptions,…