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HelpdeskBrochure

Helpdesk Brochure   There are many Helpdesk Brochure available with these helpdesk companies. With Enterprise Helpdesk Brochure you gain a collaborative framework for effective internal support. Meet the demands of complex environments with fewer staff, speed response time, and deliver self-service tools that reduce costs.   Enterprise Helpdesk Brochure enables you to support your global…

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Re-AssigningCalls

Imagine me, I am the new team lead of a small, internal Help Desk. Unfortunately, process & procedures have not been developed so some aspects of Call handling need to be formalized – specifically, the call re-assignment process. At the moment, if a technician can’t resolve the call, he/she contacts the primary Help Desk Analyst…

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HelpDeskStatistics

Help Desk Statistics   Help Desk Statistics play a very important role in success of any helpdesk company. A critical analysis of these Help Desk Statistics is required to make some strategic actions or strategies. So what constitute these Help Desk Statistics? Anything which is of some use to your client and your company! Like…

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HelpDeskIntroduction

The evolution of IT computer services from batch operation only into complicated Tele-Processing networks has enlarged the job of the IT staff. Simple tasks have become complex functions. The Service Desk is an excellent example of this. Since the early beginnings of IT, clients have approached Computer Services with questions or complaints about print output….