Help desk software helps support team track and address issues in reasonable time. But also record customer conversations, messages, transactions, and other information that could… Read More »IT Service Desk: What do you look for on resumes and applications?
Service desks are increasingly being used to get various matters arranged, explained, and coordinated, rather than just to get broken technology fixed, and the service… Read More »Service Desk: What features of the current help desk service management tool are being used?
All help desk personnel need excellent problem-solving, communication and interpersonal skills. Along with patience, a customer-friendly attitude and the ability to work in a team… Read More »Service Desk: What are the various roles of help desk and installation technicians?
Mail service providers have long ago learned that getting caught being hacked is very bad for business, the primary objective for instituting a data governance… Read More »IT Service Desk: What did you do to correct or mitigate the impact of the bad decision?
The service desk, specifically within IT, represents the support that IT provides to employees, or end users, for its products and services, all you need… Read More »IT Service Desk: How do you know its the right time to start looking for a professional solution?