An IT service desk serves as a single integrated focal point, supporting the increasingly diverse range of technologies and platforms, and also matching the level… Read More »IT Service Desk: What is your history with employee interns/employees?
Service quality has now become a differentiating factor between your organization success and failure because it affects customer retention, loyalty and overall satisfaction with your… Read More »IT Service Desk: What role does leadership play for a supervisor or manager?
More organizations are using technology to handle customer service in an efficient and cost-effective way, it incident management is an area of IT service management… Read More »IT Service Desk: Why align business management with information technology service management?
IT Service Desk incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common… Read More »IT Service Desk: What are the current SLAs for the service desk?